Shipping & Returns

Shipping

Every DAYLO order ships free, with tracking and no minimum.

• Processing: orders are prepared and dispatched within 1–2 business days.
• Delivery: 9–15 business days after dispatch, depending on destination.
• Tracking: a tracking link is emailed as soon as your parcel ships.

Delivery times are estimates and can vary during peak seasons or customs checks. Any import duties or taxes charged by your country are the responsibility of the customer unless collected at checkout.

Returns: our 30-day guarantee

You have 30 days from the delivery date to return any item, including sale items.

• Items must be unused, clean and in their original packaging.
• To start a return, email our support team at hello@usedaylo.com with your order number. They will guide you through the next steps. Please contact us before sending anything back.
• Return shipping for change-of-mind returns is paid by the customer.
• Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the item.

Damaged or faulty items

If your order arrives damaged, or a product is faulty, email us as soon as possible, ideally within 7 days of delivery, with a photo or short video. We will send a replacement or refund you, whichever you prefer, at no cost to you.

Full details: Shipping Policy · Returns & Refunds Policy.