Contact information
Contact Information
Last updated: October 7, 2026
At HALDEN, we're here to help with questions about our watches, orders, shipping, delivery, returns, refunds, payments, or your shopping experience.
1. Official Contact Information
Store: HALDEN
Website: halden1980.com
Customer Support: support@halden1980.com
For customer service and order-related requests, please contact us by email at:
support@halden1980.com
2. Customer Support
Our customer support team aims to respond to inquiries within 3 business days.
If your inquiry concerns an existing order, please include:
- Your order number;
- The email address used to place the order; and
- A clear description of your request or issue.
Providing this information helps us locate your order and respond more efficiently.
3. Order Changes and Cancellation Requests
If you need to request a cancellation or make a change to an order, please contact:
support@halden1980.com
Please contact us as soon as possible after placing your order.
Sending a cancellation or modification request does not, by itself, confirm that the order has been cancelled or changed.
Orders may enter processing and fulfillment shortly after purchase. We will attempt to accommodate requests received before dispatch, but a cancellation or modification is only confirmed once HALDEN confirms it.
Once an order has been dispatched, we generally cannot cancel or intercept the shipment while it is in transit.
Where permitted, the customer may refuse delivery and allow the parcel to be returned, or receive the parcel and request a return in accordance with our Returns & Refunds Policy.
Nothing in this section limits any mandatory cancellation or withdrawal rights available under applicable law.
4. Order Processing and Shipping
Orders are normally processed and dispatched within 1 to 5 business days after payment confirmation.
After dispatch, estimated international delivery normally takes approximately 5 to 25 business days.
The processing period and shipping transit period are separate. The estimated 5-to-25-business-day delivery period begins after dispatch.
Delivery times are estimates and may vary depending on destination, carrier operations, customs procedures, public holidays, weather, peak shipping periods, and other circumstances affecting transportation.
For complete information, please review our Shipping Policy:
5. Tracking and Delivery Questions
Tracking information will be provided after dispatch where available through the applicable shipping service.
If you have a question about tracking, a delayed shipment, a delivery attempt, or a parcel marked as delivered, contact:
support@halden1980.com
Please include your order number and, where relevant, your tracking number.
HALDEN may review available carrier information, including tracking events, delivery scans, delivery confirmation, photographs, signatures, return-to-sender records, or other delivery documentation where available.
6. Returns and Refunds
If you would like to request a return or have a question about a refund, please contact us before sending any merchandise back.
Email: support@halden1980.com
Please include your order number and the reason for your request.
If the product is damaged, defective, incorrect, or otherwise affected by an issue, we may also request photographs or other information reasonably necessary to assess the situation.
Do not send a return to an address found on the original parcel or shipping label unless HALDEN has specifically confirmed that address for your return.
Once your return request has been reviewed, we will provide the applicable return instructions and return destination.
For complete information regarding eligibility, return shipping, refunds, refused deliveries, promotional purchases, and other return conditions, please review:
Read our Returns & Refunds Policy
7. Refused or Unclaimed Deliveries
If you refuse a delivery, fail to collect a shipment, or your parcel is being returned to sender, please contact:
support@halden1980.com
A refused or returned shipment does not automatically mean that HALDEN has received the merchandise or that an immediate refund has been completed.
Where permitted by applicable law, an eligible refund may be processed after the returned parcel has been received and its return status can be verified.
Please retain any tracking information or other documentation relating to the return or refused delivery.
8. Payment Questions and Disputes
If you believe there is a problem with a payment, refund, cancellation, delivery, or transaction, please contact us at:
support@halden1980.com
We encourage customers to contact HALDEN directly so that we have an opportunity to investigate the transaction and provide an appropriate resolution.
If a transaction becomes subject to a payment inquiry, dispute, or chargeback, HALDEN may review and provide relevant records to the payment provider, card network, issuing bank, acquiring bank, Shopify, or other parties reasonably involved in resolving the matter, where permitted by applicable law.
Relevant records may include order information, transaction records, shipping and tracking information, delivery confirmation, customer communications, cancellation requests, return information, refund records, and the policies applicable to the transaction.
Nothing in this section restricts a customer's lawful right to dispute a transaction with their payment provider.
9. Privacy Requests
For questions regarding personal information or to submit an applicable privacy request, please contact:
support@halden1980.com
We may request information reasonably necessary to verify your identity before processing certain privacy requests.
For additional information:
10. Customer Communications
HALDEN may retain reasonable records of customer communications relating to orders, payments, shipping, delivery, cancellations, returns, refunds, complaints, fraud prevention, and dispute resolution in accordance with our Privacy Policy and applicable law.
These records may be used to provide customer support, establish the history of an order, investigate claims, process returns or refunds, prevent fraud, respond to payment disputes, and comply with applicable legal obligations.
11. Store Policies
For additional information about purchases from HALDEN, please review:
12. Contact Us
For questions about a HALDEN product, order, shipment, return, refund, payment, or our store policies, please contact:
HALDEN Customer Support
Website: halden1980.com
Email: support@halden1980.com
Customer support response time:
Up to 3 business days.
Thank you for choosing HALDEN.