Shipping Policy

Last updated: October 7, 2026

At HALDEN, we believe every watch deserves to arrive with care. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered to our customers around the world.

If you have any questions about your shipment, tracking information, or delivery, please contact us at support@halden1980.com.

1. International Shipping

HALDEN serves customers internationally. Shipping availability depends on the destination and the delivery services available at checkout.

If we are unable to ship to the address or destination provided, you may be notified during checkout or contacted by our customer support team.

2. Order Processing and Dispatch Time

Orders are normally processed and dispatched within 1 to 5 business days after payment confirmation.

This processing period is separate from the estimated delivery transit time.

Order processing may include:

• Payment confirmation and verification;
• Fraud and security screening where applicable;
• Order preparation;
• Product allocation;
• Packaging;
• Shipping-label preparation; and
• Handover to the applicable shipping carrier or logistics provider.

Business days generally exclude weekends and applicable public holidays.

Most orders will be dispatched within this 1-to-5-business-day period. During unusually high order volumes, major promotional events, public holidays, or circumstances outside our reasonable control, processing may occasionally take longer.

If a significant processing delay affects your order, we will provide an update when reasonably possible.

3. Estimated Delivery Time

After dispatch, our estimated international delivery time is:

5 to 25 business days after dispatch.

Please note that order processing and shipping transit are two separate stages.

The estimated 5-to-25-business-day delivery period begins after the order has been dispatched and does not include the initial 1-to-5-business-day processing period.

Delivery times may vary depending on factors including:

• Destination country or region;
• Carrier operations;
• Local postal services;
• Customs clearance;
• Weather conditions;
• Public holidays;
• Peak shipping periods;
• Local delivery disruptions; and
• Other circumstances affecting transportation.

Delivery timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Nothing in this section limits any mandatory rights relating to delayed or failed delivery under applicable law.

4. Shipping Costs and Free Shipping Offers

Any shipping charge applicable to an order will be displayed during checkout before the purchase is completed.

HALDEN may offer complimentary shipping as part of promotional events, collections, or other offers.

Where free shipping applies, the applicable eligibility requirements or promotional conditions will be presented in connection with the offer or during checkout.

The final shipping amount displayed at checkout will reflect the shipping option and promotion applicable to the order.

Free or complimentary shipping does not automatically include customs duties, import taxes, brokerage charges, or other amounts independently imposed by customs authorities, carriers, or other third parties.

5. Order Confirmation

After placing an order, customers should receive an order confirmation using the email address provided during checkout.

Please review the order information carefully, particularly:

• Customer name;
• Products ordered;
• Shipping address;
• Postal or ZIP code;
• Apartment, unit, or building information where applicable;
• Email address; and
• Telephone number where provided.

If you notice an error, contact support@halden1980.com as soon as possible.

We will make reasonable efforts to correct information before dispatch. However, changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your delivery address contains all information reasonably necessary for successful delivery.

If you discover an address error after placing an order, contact us immediately.

We will attempt to update the address if the order has not yet been dispatched.

Once an order has been dispatched, address changes may no longer be possible and may depend on the services and procedures available through the applicable carrier.

If a shipment is delayed, returned, or cannot be delivered because of an incomplete or incorrect address supplied by the customer, additional shipping, return, customs, or carrier costs may apply where permitted by applicable law.

7. Order Tracking

Once an order has been dispatched, available shipping confirmation and tracking information will be provided to the customer.

Customers can use the tracking information to follow the progress of the shipment.

Tracking information may not update immediately after dispatch. It can take time for the first carrier scan to appear.

International tracking may also update less frequently while a shipment:

• Travels between countries;
• Is transferred between shipping partners;
• Is undergoing customs processing; or
• Is moving through local delivery networks.

A temporary absence of tracking updates does not necessarily mean that a parcel has been lost.

If you have difficulty tracking your order, please contact support@halden1980.com.

8. Shipping and Delivery Records

HALDEN and its shipping or logistics providers may maintain records relating to the shipment and delivery of an order.

Depending on the carrier and delivery service, these records may include:

• Tracking events;
• Acceptance and carrier scans;
• Transit records;
• Customs events;
• Delivery attempts;
• Delivery confirmation;
• Delivery photographs where available;
• Signatures where applicable;
• Carrier-provided delivery or location information;
• Return-to-sender records; and
• Other relevant shipping documentation.

These records may be used to investigate delivery issues, customer claims, returns, payment disputes, or other questions concerning the fulfillment of an order, subject to our Privacy Policy and applicable law.

9. Customs, Import Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country, carrier, or relevant authority.

Any duties or taxes collected directly by HALDEN will be reflected in the applicable checkout information.

Where duties, taxes, or other import charges are not collected by HALDEN at checkout, additional amounts may be assessed by customs authorities, shipping carriers, or other relevant third parties.

Responsibility for these amounts depends on the shipping conditions disclosed in connection with the purchase and applicable law.

Customs clearance may occasionally delay a shipment beyond the original estimated delivery period.

10. Delayed Shipments

Although we aim to process orders within 1 to 5 business days and deliver shipments within the estimated transit period, delays may occasionally occur.

Potential causes include:

• Customs inspections;
• Carrier disruptions;
• Weather conditions;
• Peak shipping periods;
• Public holidays;
• Local delivery disruptions;
• Incomplete delivery information; and
• Other circumstances affecting transportation.

If your order has not arrived within the expected delivery period, contact support@halden1980.com and include your order number.

We will review the available tracking information and, where appropriate, investigate the shipment with the applicable carrier or logistics provider.

If delivery cannot ultimately be completed, HALDEN will provide an appropriate resolution in accordance with applicable law.

11. Lost Packages

If tracking information suggests that a parcel may have been lost, or the order has not arrived after the expected delivery period, please contact our customer support team.

HALDEN may investigate the shipment with the applicable carrier or logistics provider before determining the appropriate resolution.

Customers may be asked to provide information reasonably necessary for the carrier investigation.

If a parcel is confirmed lost before delivery, HALDEN will provide an appropriate resolution, which may include replacement or refund, in accordance with applicable law and the circumstances of the shipment.

12. Packages Marked as Delivered

If tracking indicates that an order has been delivered but you cannot locate the parcel, contact support@halden1980.com as soon as reasonably possible.

Before contacting us, we recommend checking, where appropriate:

• The delivery location shown by the carrier;
• Household members;
• Reception or building management;
• Authorized recipients;
• Neighbors where appropriate; and
• Safe or designated delivery locations around the property.

HALDEN may investigate the delivery with the applicable carrier and review available delivery documentation.

Available tracking information, carrier scans, delivery photographs, signatures, delivery-location information, and other carrier records may be considered when investigating the claim.

A carrier delivery status will be considered relevant evidence of delivery but does not, by itself, remove any mandatory rights or responsibilities established by applicable law.

13. Damaged Packages or Products

Please inspect your order after delivery.

If the parcel or product arrives damaged, contact support@halden1980.com as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the issue;
• Photographs or video of the product where reasonably available;
• Photographs of the external packaging where relevant; and
• A photograph of the shipping label where relevant.

Please retain the product and packaging while the issue is being reviewed where reasonably possible.

We will review the circumstances and provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer protection law.

14. Unsuccessful Delivery Attempts

A carrier may occasionally be unable to complete a delivery.

This may occur because:

• No authorized recipient is available;
• The address is incomplete or incorrect;
• The delivery location cannot be accessed;
• The parcel requires collection;
• Additional delivery information is required; or
• Another carrier-related condition prevents delivery.

If a delivery attempt is unsuccessful, please follow the instructions provided by the carrier and contact HALDEN if assistance is required.

Customers are responsible for taking reasonable steps to receive or collect their shipment when notified by the carrier.

15. Refused Deliveries

A customer may be able to refuse delivery where supported by the applicable carrier.

Refusing a shipment does not mean that the parcel has immediately been returned to or received by HALDEN, and it does not automatically result in an immediate refund.

After a parcel is refused, it may need to travel through the carrier's return network before reaching HALDEN or the applicable return facility.

Where permitted by applicable law, any eligible refund may be processed after the returned parcel has been received and its return status can be verified.

Customers should retain any available evidence showing that delivery was refused.

Additional shipping, return, customs, or carrier charges resulting from a customer-initiated refusal may be taken into account where permitted by applicable law and where those charges are legally the customer's responsibility.

16. Unclaimed and Returned-to-Sender Packages

A shipment may be returned to sender if it is:

• Not collected within the carrier's required period;
• Refused by the recipient;
• Undeliverable because of an incomplete or incorrect address;
• Unable to clear delivery because required information was not provided; or
• Otherwise determined to be undeliverable by the carrier.

If a parcel is returned to sender, please contact support@halden1980.com.

HALDEN will review the circumstances and available tracking records.

Where permitted by applicable law, an eligible refund may be processed after the returned parcel has been received and verified.

If the return was caused by an incomplete or incorrect address supplied by the customer, failure to collect the parcel, refusal of delivery, or another circumstance attributable to the customer, actual shipping, return, customs, or carrier costs may be deducted from an eligible refund where permitted by applicable law.

If the failed delivery was caused by HALDEN or by circumstances for which HALDEN is legally responsible, we will provide an appropriate resolution.

17. Cancellation Requests Before Dispatch

If you wish to cancel an order, contact support@halden1980.com as soon as possible.

We will attempt to accommodate cancellation requests received before dispatch.

A cancellation request is not confirmed until HALDEN confirms the cancellation.

Because orders may enter processing and fulfillment shortly after purchase, we cannot guarantee that every cancellation request will be completed before dispatch.

18. Cancellation Requests After Dispatch

Once an order has been handed to the carrier, assigned to an active shipment, or otherwise dispatched, HALDEN generally cannot cancel or intercept the shipment while it is in transit.

A cancellation request submitted after dispatch does not automatically create an immediate refund while the merchandise remains in transit.

Where permitted, the customer may:

• Refuse delivery and allow the parcel to be returned; or
• Receive the parcel and request a return in accordance with our Returns & Refunds Policy.

Where a parcel is refused and returned, any eligible refund may be processed after the returned parcel has been received and verified, subject to applicable law.

Nothing in this section restricts any statutory cancellation or withdrawal right that applies to the transaction.

19. Delivery Claims and Payment Disputes

If you believe there is a problem with the shipment or delivery of your order, we encourage you to contact support@halden1980.com so that we can investigate the matter.

In connection with a delivery claim, payment inquiry, or chargeback, HALDEN may review and, where appropriate and permitted by applicable law, provide relevant transaction and fulfillment records to the parties involved in resolving the dispute.

These records may include:

• Order information;
• Shipping address supplied at checkout;
• Dispatch records;
• Tracking information;
• Carrier scans;
• Delivery attempts;
• Delivery confirmation;
• Delivery photographs or signatures where available;
• Return-to-sender records;
• Customer communications; and
• Other records reasonably relevant to the shipment.

These records may be provided to Shopify, payment processors, card networks, issuing banks, acquiring banks, financial institutions, carriers, or other parties reasonably involved in investigating or resolving the matter, subject to our Privacy Policy and applicable law.

Nothing in this section restricts a customer's lawful right to dispute a transaction.

20. Returns and Refunds

HALDEN offers a voluntary 30-day return period for eligible products.

Return eligibility, return shipping, refused deliveries, return inspections, refunds, promotional purchases, and applicable statutory rights are explained in our Returns & Refunds Policy.

Read our Returns & Refunds Policy

21. Consumer Rights

Shipping and consumer protection laws vary by country and region.

Depending on your location, you may have additional statutory rights relating to delivery deadlines, delayed shipments, lost packages, failed delivery, damaged products, cancellation, replacement, or refunds.

Nothing in this Shipping Policy excludes, restricts, or limits a right or remedy that cannot legally be excluded, restricted, or limited.

If any provision of this Shipping Policy conflicts with mandatory consumer protection law applicable to a transaction, the mandatory legal requirement will take precedence.

22. Changes to This Shipping Policy

HALDEN may update this Shipping Policy from time to time to reflect changes in our shipping services, carriers, fulfillment procedures, business operations, or legal requirements.

Updates will be published on this page together with a revised "Last updated" date.

Changes generally apply prospectively and do not retroactively alter the shipping terms applicable to an already accepted order unless permitted or required by applicable law.

23. Contact Us

If you have questions about processing, dispatch, delivery times, tracking, or your order, please contact:

HALDEN
Email: support@halden1980.com

Customer support response time:
Up to 3 business days.

Thank you for choosing HALDEN.