Returns & Refunds Policy

Last updated: October 7, 2026

At HALDEN, we want every customer to feel confident when placing an order. This Returns & Refunds Policy explains how returns, refunds, cancellations, refused deliveries, promotional orders, and order-related issues are handled.

Store: HALDEN
Website: halden1980.com
Customer Support: support@halden1980.com

1. 30-Day Return Policy

HALDEN offers a voluntary 30-day return period for eligible products.

The 30-day period begins on the date the order is recorded as delivered by the carrier.

To request a voluntary return, you must contact us at support@halden1980.com within 30 days of delivery.

For a voluntary change-of-mind return, the product must:

• Be in its original condition, apart from reasonable inspection or trying on;
• Be free from damage, excessive wear, scratches, alterations, or other damage occurring after delivery;
• Include the original accessories and packaging where reasonably possible; and
• Be accompanied by the order number or other reasonable proof of purchase.

Products that show signs of use beyond what is reasonably necessary to inspect or try them on may be subject to a reduction in the refund to reflect diminished value where permitted by applicable law.

These conditions apply to HALDEN's voluntary return policy. They do not restrict mandatory rights relating to defective, damaged, incorrectly supplied, or nonconforming products.

2. How to Request a Return

Before sending a product back, contact:

support@halden1980.com

Please provide:

• Your order number;
• The email address used for the order;
• The reason for the return; and
• Photographs or other relevant information if the product is damaged, defective, incorrect, or otherwise affected by an issue.

Our customer support team aims to respond within 3 business days and will provide the applicable return instructions and return destination.

Do not send a return to an address found on a shipping label, parcel, website, or other source unless that address has been specifically confirmed by HALDEN for your return.

The original shipping address or carrier return address may not be the correct return facility.

Returns sent without following the provided return instructions may experience delays in identification and processing.

Nothing in this section limits any mandatory consumer right that cannot legally be restricted.

3. Return Address

Please do not return a product before contacting HALDEN.

Once your return request has been reviewed, we will provide the appropriate return instructions and return destination for your order.

Return locations and procedures may vary depending on the customer's country, order, product, and applicable return facility.

This is particularly important for international orders.

4. Return Shipping Costs

For voluntary change-of-mind returns under HALDEN's 30-day return policy, the customer is responsible for return shipping costs unless HALDEN expressly agrees otherwise or applicable law requires HALDEN to bear those costs.

Where a statutory right of withdrawal applies and the law permits the direct cost of return to be borne by the customer, the customer will be responsible for that cost.

If a product is confirmed to have been defective, damaged upon arrival, incorrectly supplied, or otherwise nonconforming in circumstances where applicable law requires HALDEN to bear return costs, HALDEN will provide an appropriate solution and cover or reimburse reasonable return shipping costs as required.

Customers should use a trackable return shipping service and retain:

• The return tracking number;
• The shipping receipt; and
• Any other proof showing that the parcel was sent.

HALDEN is not responsible for a customer-arranged return that cannot be reasonably verified as having been sent or delivered to the return destination, except where applicable law provides otherwise.

5. Return Inspection

Returned products may be inspected after arrival.

The inspection may verify:

• The identity of the returned product;
• Its condition;
• Whether accessories or components included with the order have been returned;
• Whether the product shows damage or use beyond reasonable inspection; and
• Whether the returned parcel corresponds to the return request.

If there is a material issue with the returned product, we may contact you before completing the refund.

Any reduction in refund value will only be applied where permitted by applicable law.

For mandatory statutory returns, withdrawals, or defective-product claims, applicable consumer law takes precedence over HALDEN's voluntary return conditions.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you believe you received a damaged, defective, or incorrect product, contact support@halden1980.com as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the issue; and
• Clear photographs or video of the product, packaging, shipping label, or issue where reasonably available.

We will review the information and provide an appropriate resolution based on the circumstances and applicable law.

Depending on the situation, this may include repair, replacement, refund, or another legally appropriate remedy.

Mandatory rights relating to defective or nonconforming products are not limited by HALDEN's voluntary 30-day return period.

7. Refunds

Once an eligible return has been received and assessed, HALDEN will notify the customer of the outcome.

Approved refunds will normally be issued to the original payment method.

We aim to process eligible refunds within 10 business days after receiving and assessing the returned product, or sooner where applicable law requires.

After HALDEN issues a refund, additional processing time may be required by the customer's bank, card issuer, or payment provider before the funds appear in the customer's account.

Refunds are calculated based on the amount actually paid for the returned product, taking into account discounts, promotional pricing, and other adjustments applied to the order.

Original standard delivery charges will be refunded where required by applicable law.

Additional charges for upgraded, express, or premium delivery options are not refundable unless required by applicable law.

If an expected refund has not appeared after the applicable processing period, please contact support@halden1980.com before initiating a payment dispute so that we can investigate the transaction.

8. Promotional Orders, Discounts, Bundles, and Complimentary Items

Products purchased during promotional events, including The Final Chapter, remain subject to HALDEN's voluntary return policy unless a specific and legally permitted exception was clearly disclosed before purchase.

Refunds are based on the amount actually paid by the customer, not the regular or original retail price.

Where an order receives a discount based on purchasing a particular quantity, combination, bundle, or qualifying amount, returning only part of that order may affect the promotional pricing applicable to the products the customer keeps.

Where permitted by applicable law and consistent with the promotional terms disclosed at the time of purchase, the refund may therefore be recalculated to reflect the promotion that would have applied to the products retained by the customer.

If a complimentary product or free gift was supplied only because the order satisfied specific promotional conditions, the promotional terms presented at the time of purchase will determine whether that item must also be returned when the qualifying products are returned.

A refund will not exceed the amount actually paid for the merchandise being refunded.

Nothing in this section removes or restricts mandatory consumer rights.

9. Order Cancellations Before Dispatch

If you wish to cancel an order, contact us as soon as possible at:

support@halden1980.com

We will attempt to accommodate cancellation requests received before dispatch.

A cancellation is not confirmed until HALDEN confirms it.

Because orders may enter processing or fulfillment shortly after purchase, we cannot guarantee that a cancellation request can be completed before dispatch.

10. Cancellation Requests After Dispatch

Once an order has been handed to the carrier, assigned to an active shipment, or otherwise dispatched, HALDEN generally cannot stop or cancel the shipment while it is in transit.

A request to cancel an order after dispatch does not automatically create an immediate refund while the merchandise remains in transit.

Where permitted, the customer may:

• Refuse delivery and allow the parcel to be returned; or
• Receive the parcel and request a return in accordance with this policy.

Where a parcel is refused and returned to HALDEN or the applicable return facility, any eligible refund will be processed after the returned parcel has been received and its return status can be verified, subject to applicable law.

If applicable law grants the customer a statutory cancellation or withdrawal right, that right remains unaffected by this section.

11. Refused, Unclaimed, and Undeliverable Packages

If a parcel is refused, left unclaimed, or returned to sender, the customer should contact support@halden1980.com.

Refusing a parcel does not, by itself, mean that HALDEN has received the returned merchandise or that an immediate refund has been completed.

Where permitted by applicable law, an eligible refund may be processed after the parcel has been returned to and received by HALDEN or the applicable return facility and the return can be verified.

If a parcel is returned because of an incomplete or incorrect address supplied by the customer, refusal of delivery, failure to collect the parcel, or another circumstance attributable to the customer, actual shipping, return, customs, or carrier charges may be deducted from the refund where permitted by applicable law and where the customer is legally responsible for those costs.

If the failed delivery or return was caused by HALDEN or by a carrier issue for which HALDEN is legally responsible, HALDEN will provide an appropriate resolution in accordance with applicable law.

12. Delivery Status and Claims of Non-Receipt

HALDEN ships orders using carriers that may provide tracking information.

Carrier tracking records, delivery scans, delivery photographs, signatures, GPS or location records made available by the carrier, and other delivery documentation may be used to investigate delivery issues.

If tracking indicates that an order has been delivered but you cannot locate it, contact support@halden1980.com as soon as reasonably possible.

We may ask you to:

• Confirm the delivery address;
• Check with household members, reception, neighbors, or other authorized recipients where appropriate;
• Check any location identified by the carrier;
• Provide information reasonably necessary for a carrier investigation; or
• Cooperate with the carrier's claim process.

A carrier status alone does not remove any mandatory rights you may have under applicable law. Each claim will be reviewed based on the available evidence and applicable legal requirements.

13. Payment Disputes and Chargebacks

We encourage customers to contact HALDEN directly at support@halden1980.com regarding any order, return, delivery, cancellation, or refund concern so that we have an opportunity to investigate and resolve the issue.

If a payment dispute, inquiry, or chargeback is initiated, HALDEN may provide the payment provider, card network, issuing bank, acquiring bank, or other relevant financial institution with information reasonably necessary to respond to the dispute.

This information may include, where available and permitted by applicable law:

• Order and transaction records;
• The products and amounts purchased;
• Billing and shipping information;
• Order confirmation records;
• Fraud-prevention or payment-verification information;
• IP address or transaction-related technical information;
• Shipping and tracking records;
• Delivery confirmation;
• Customer communications;
• Return tracking and inspection records;
• Refund records;
• The policies and promotional terms applicable at the time of purchase; and
• Other records relevant to the disputed transaction.

Opening a payment dispute does not create an entitlement to a duplicate refund.

If funds relating to an order are already being held, reversed, or otherwise handled through an active chargeback or payment-dispute process, any additional refund relating to the same amount will be handled in a manner that avoids duplicate reimbursement and complies with the payment provider's procedures and applicable law.

Nothing in this section limits a customer's lawful right to dispute a transaction with their payment provider.

14. International Returns, Customs, Taxes, and Import Charges

HALDEN serves customers internationally.

Return procedures, shipping times, and return destinations may vary depending on the customer's country.

Customers returning products internationally must follow the return instructions supplied by HALDEN and complete customs documentation accurately.

Where appropriate, the shipment should be identified as returned merchandise.

Import duties, taxes, customs charges, brokerage charges, and similar amounts paid directly to government authorities, carriers, or third parties may be subject to separate refund procedures.

Amounts collected directly by HALDEN will be refunded where required by applicable law.

15. European Union and United Kingdom Customers

Customers in the European Union and United Kingdom may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods without providing a reason.

To exercise this right, contact:

support@halden1980.com

and provide a clear statement that you wish to withdraw from or cancel the purchase.

Where applicable, the customer must generally return the goods within the statutory return period after notifying HALDEN.

HALDEN may withhold reimbursement until the goods have been received back or the customer provides sufficient evidence that the goods have been returned, where permitted by applicable law.

Where required by law, the refund will include the cost of the least expensive standard delivery option offered for the original order.

Additional amounts paid for upgraded or premium delivery are not refundable unless required by law.

The customer is generally responsible for the direct cost of returning a change-of-mind purchase where applicable law permits this and the customer was properly informed of that responsibility.

Customers may inspect or try on a watch to the extent reasonably necessary to establish its nature, characteristics, and functioning.

Where legally permitted, the customer may be responsible for diminished value caused by handling beyond what is reasonably necessary for that purpose.

HALDEN's voluntary 30-day return policy is offered in addition to, and does not replace or restrict, applicable statutory rights.

16. Consumer Rights

Consumer protection laws vary by country and region.

Depending on your location, you may have additional statutory rights relating to cancellation, withdrawal, delivery, defective products, repair, replacement, price reduction, or refunds.

Nothing in this policy excludes, restricts, or limits a right or remedy that cannot legally be excluded, restricted, or limited.

If any part of this policy conflicts with mandatory consumer protection law applicable to a particular transaction, the mandatory legal requirement will take precedence.

17. Records

HALDEN may retain reasonable records relating to orders, payments, fulfillment, tracking, delivery, customer communications, returns, refunds, and dispute resolution in accordance with our Privacy Policy and applicable law.

These records may be used to administer orders, investigate customer claims, prevent fraud, process returns and refunds, and establish the history and outcome of a transaction.

18. Contact Us

For questions about an order, cancellation, return, refund, or delivery issue, please contact:

HALDEN
Website: halden1980.com
Email: support@halden1980.com

Customer support response time:
Up to 3 business days.

Thank you for choosing HALDEN.