Terms of Service

Last updated: October 7, 2026

Welcome to HALDEN. These Terms of Service ("Terms") govern your access to and use of halden1980.com, including purchases made through our online store.

Please read these Terms carefully before using our website or placing an order. By accessing our website, submitting an order, or purchasing from HALDEN, you agree to these Terms to the extent permitted by applicable law.

Store: HALDEN
Website: halden1980.com
Customer Support: support@halden1980.com

1. Overview

This website is operated by HALDEN. Throughout these Terms, the terms "HALDEN," "we," "us," and "our" refer to HALDEN.

Our online store is powered by Shopify, which provides the e-commerce platform used to offer and sell our products.

These Terms apply to visitors, customers, and other users of our website.

Additional policies, including our Returns & Refunds Policy, Privacy Policy, and Shipping Policy, form part of the terms applicable to your use of our website and purchases where relevant.

2. Eligibility and Website Use

By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement or have obtained any authorization required under applicable law.

You agree to use our website only for lawful purposes.

You must not:

• Provide fraudulent, false, or deliberately misleading information;
• Use a payment method without authorization;
• Attempt unauthorized access to our website, customer accounts, systems, or data;
• Introduce viruses, malware, malicious code, or other harmful technology;
• Interfere with the security, operation, or functionality of our website;
• Attempt to circumvent fraud-prevention, security, purchase, or promotional restrictions;
• Use our website or services for fraudulent or unlawful activity; or
• Use HALDEN content in violation of applicable intellectual property laws.

We may take reasonable measures to prevent fraud, unauthorized access, abuse, and misuse of our services.

3. Products and Product Information

HALDEN makes reasonable efforts to display product descriptions, photographs, specifications, dimensions, materials, colors, and available options accurately.

Product appearance and colors may vary slightly depending on photography, lighting, screen calibration, device settings, and other display conditions.

Minor visual differences that do not materially alter the product may occur.

Product specifications and features vary between models. Customers should review the information provided on the relevant product page before purchasing.

Features should not be assumed to apply to a product unless they are expressly stated in the applicable product description or specifications.

In particular, water resistance or waterproof capability should not be assumed unless a specific water-resistance rating or statement is expressly provided for the relevant model.

Product availability is subject to stock levels. We may update our collection, introduce new products, or discontinue products when necessary.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution, including a refund where applicable.

4. Prices and Currency

Product prices are displayed in the currency shown on our website or during checkout.

Prices may vary depending on selected currency, destination, applicable taxes, exchange rates, promotions, and other factors disclosed during checkout.

The final amount charged by HALDEN will be displayed before the customer confirms the purchase.

Banks, card issuers, or payment providers may independently apply currency conversion charges, foreign transaction fees, or other fees. Such independently imposed charges are not collected by HALDEN.

We may change product prices or introduce promotions prospectively at any time.

Price changes will not ordinarily affect orders already accepted, except where permitted or required by applicable law.

If a material pricing or technical error affects an order, we may contact the customer to explain the issue and available options in accordance with applicable law.

5. Placing an Order

When placing an order, you agree to provide accurate, current, and complete information.

This includes, where applicable:

• Your full name;
• Email address;
• Telephone number;
• Billing information;
• Complete shipping address; and
• Valid and authorized payment information.

You are responsible for reviewing your order details before submitting the order.

After an order is submitted, you should receive an electronic order confirmation using the contact information provided during checkout.

An automated order confirmation acknowledges that we have received your order. It does not prevent HALDEN from subsequently reviewing the order for payment failure, fraud, product availability, address issues, technical errors, or other legitimate circumstances.

We may contact you if additional information is reasonably required to verify payment, confirm delivery details, prevent fraud, or resolve an issue affecting the order.

6. Order Acceptance, Verification, and Cancellation by HALDEN

Orders may be subject to payment authorization, fraud screening, inventory availability, and other reasonable verification procedures.

Where permitted by applicable law, HALDEN may decline, hold, or cancel an order for legitimate reasons, including:

• Payment failure or failed authorization;
• Suspected or confirmed fraud;
• Unauthorized use of a payment method;
• Materially incomplete or inaccurate order information;
• Product unavailability;
• A material pricing or technical error;
• Suspected abuse of a promotion or discount; or
• Other circumstances where processing the transaction would be unlawful or expose HALDEN or another party to unreasonable risk.

Where appropriate, we may request additional information before fulfilling an order.

If HALDEN cancels an order after payment has been collected and the customer is entitled to reimbursement, the appropriate amount will be refunded to the applicable payment method.

7. Payments

We accept the payment methods displayed during checkout.

Payments are processed through the payment service providers available through our website.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charge for your order.

Payments may be subject to authorization, security checks, fraud-prevention procedures, and verification performed by HALDEN, Shopify, payment processors, banks, card networks, or other payment service providers.

HALDEN generally does not receive or store complete payment card numbers when payment information is processed directly by third-party payment providers.

8. Shipping and Delivery

HALDEN serves international customers, subject to destination availability and applicable shipping restrictions.

Our standard shipping estimates are:

• Order processing: Up to 5 business days after payment confirmation.
• Estimated delivery: Approximately 5 to 25 business days after dispatch.

Business days generally exclude weekends and applicable public holidays.

Delivery times are estimates and may vary depending on destination, carrier operations, customs procedures, weather, local holidays, peak shipping periods, and other circumstances affecting transportation.

Shipping charges collected by HALDEN, if any, will be displayed before checkout is completed.

Tracking information will be provided where available through the selected shipping service.

If an order is significantly delayed, appears lost, or has not arrived within the expected delivery period, please contact support@halden1980.com.

We will investigate delivery issues and provide an appropriate resolution in accordance with applicable law.

Estimated delivery times do not limit mandatory legal rights concerning delayed or failed deliveries.

9. Shipping Address and Customer Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout.

If you discover an error after placing an order, contact support@halden1980.com as soon as possible.

We will attempt to accommodate address changes before dispatch, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been handed to a carrier.

Once a parcel has been dispatched, address changes may be unavailable or subject to the carrier's procedures.

If a parcel is returned because of an incomplete or incorrect address supplied by the customer, failure to collect the parcel, or another circumstance attributable to the customer, additional shipping or return costs may apply where permitted by applicable law.

10. Tracking and Delivery Records

Where tracking is available, shipping and delivery information may be provided by the applicable carrier.

For purposes of investigating delivery issues, HALDEN may rely on available records including:

• Tracking events;
• Carrier scans;
• Delivery confirmation;
• Delivery photographs;
• Signatures where applicable;
• Carrier-provided location or delivery information;
• Delivery attempts;
• Return-to-sender records; and
• Other relevant shipping documentation.

If tracking indicates delivery but you cannot locate the parcel, please contact us as soon as reasonably possible so that the matter can be investigated.

Available carrier records may be considered when determining what occurred with a shipment, subject always to applicable consumer protection law.

11. International Orders, Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, and other amounts imposed by the destination country, carrier, or relevant authority.

Applicable checkout information will indicate charges collected directly by HALDEN.

Charges imposed independently by customs authorities, carriers, financial institutions, or other third parties are handled according to the applicable delivery conditions and law.

Customers are responsible for providing accurate delivery information and any information or documentation reasonably required for customs clearance.

Customs processing may affect delivery times.

12. Promotional Offers and Discounts

HALDEN may offer temporary promotions, discount codes, complimentary shipping, complimentary products, quantity-based discounts, multi-watch promotions, bundle offers, and other special offers.

Each promotion is subject to the eligibility requirements and conditions disclosed in connection with that offer, including where applicable on the product page, collection page, promotional material, cart, or checkout.

Promotional conditions may include:

• Eligible products;
• Minimum purchase requirements;
• Required quantities;
• Discount amounts;
• Promotional periods;
• Coupon requirements;
• Complimentary-item conditions; and
• Applicable exclusions.

Promotional savings apply only when the stated requirements are satisfied.

Unless expressly stated otherwise, promotional offers and discount codes cannot be combined.

HALDEN may introduce, modify, or discontinue promotions prospectively.

Changes will not remove promotional benefits already agreed as part of an accepted order except where permitted by applicable law.

13. Promotional Returns, Bundles, and Complimentary Items

Refunds involving promotional purchases are based on the amount actually paid and the promotional conditions applicable to the transaction.

Where a discount depends on purchasing a specific quantity, combination, bundle, or qualifying amount, returning only part of the order may affect the promotional pricing applicable to the products retained by the customer.

Where permitted by applicable law and consistent with the promotional terms disclosed at the time of purchase, a refund may therefore be recalculated according to the promotion that would have applied to the products retained.

If a complimentary item or free gift was provided because an order satisfied specific promotional conditions, the terms of the applicable promotion will determine whether the complimentary item must also be returned if the qualifying purchase is returned.

Refunds will not exceed the amount actually paid for merchandise being refunded.

Mandatory consumer rights remain unaffected.

14. The Final Chapter Offers

Products included in The Final Chapter collection may be offered with special promotional pricing or other promotional benefits.

The promotional conditions displayed in connection with the relevant offer before purchase determine the promotion applicable to the order.

Depending on the offer, eligible purchases may include quantity-based savings, complimentary products, or other benefits.

Customers should review the applicable offer details and final checkout total before confirming an order.

Products purchased through The Final Chapter remain subject to our applicable Returns & Refunds Policy unless a specific and legally permitted exception was clearly disclosed before purchase.

15. Customer Cancellation Requests Before Dispatch

If you wish to cancel an order, contact:

support@halden1980.com

Please contact us as soon as possible after placing the order.

We will attempt to accommodate cancellation requests received before dispatch.

A cancellation request is not confirmed until HALDEN confirms the cancellation.

Because orders may enter processing and fulfillment shortly after purchase, we cannot guarantee that a cancellation request can be completed before dispatch.

16. Cancellation Requests After Dispatch

Once an order has been handed to the carrier, assigned to an active shipment, or otherwise dispatched, HALDEN generally cannot cancel or intercept the shipment while it is in transit.

A cancellation request submitted after dispatch does not automatically result in an immediate refund while the merchandise remains in transit.

Where permitted, the customer may:

• Refuse delivery and allow the parcel to be returned; or
• Receive the parcel and request a return in accordance with our Returns & Refunds Policy.

If a parcel is refused, any eligible refund may be processed after the returned parcel has been received and the return can be verified, subject to applicable law.

Nothing in this section limits a statutory cancellation or withdrawal right that applies to the transaction.

17. Refused, Unclaimed, and Undeliverable Packages

If a shipment is refused, left unclaimed, or returned to sender, please contact support@halden1980.com.

Refusing delivery does not, by itself, establish that HALDEN or the applicable return facility has received the returned merchandise or that a refund has already become payable.

Where permitted by applicable law, an eligible refund may be processed after the returned parcel has been received and verified.

If a parcel is returned because of:

• An incomplete or incorrect address supplied by the customer;
• Failure to collect the parcel;
• Refusal of delivery; or
• Another circumstance attributable to the customer,

actual shipping, return, customs, or carrier charges may be taken into account when calculating an eligible refund where permitted by applicable law and where those costs are legally the customer's responsibility.

If the delivery problem was caused by HALDEN or by a circumstance for which HALDEN is legally responsible, we will provide an appropriate resolution.

18. Returns and Refunds

HALDEN offers a voluntary 30-day return period for eligible products.

Eligible voluntary return requests should be submitted within 30 days after delivery.

Return eligibility, return instructions, shipping responsibilities, inspections, refund procedures, promotional returns, refused parcels, and statutory rights are explained in our Returns & Refunds Policy.

Read our Returns & Refunds Policy

Our voluntary return policy does not limit mandatory statutory cancellation rights, product guarantees, or remedies available under applicable law.

19. Damaged, Defective, or Incorrect Products

If you receive a product that you believe is damaged, defective, incorrect, or otherwise nonconforming, please contact support@halden1980.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs or video where reasonably available.

We will review the circumstances and provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, an appropriate remedy may include repair, replacement, refund, or another legally required solution.

Mandatory rights concerning defective or nonconforming products are not limited by HALDEN's voluntary return period.

20. Product Warranty

Certain HALDEN products may be covered by a commercial warranty where expressly stated on the applicable product page or in warranty documentation provided with the product.

The applicable warranty information will describe its duration, coverage, and relevant exclusions.

A commercial warranty is provided in addition to statutory consumer rights and does not replace or restrict rights that cannot legally be excluded.

21. Customer Accounts

If customer accounts are available, customers are responsible for providing accurate account information and taking reasonable measures to protect their login credentials.

Please notify us if you believe your account has been accessed without authorization.

We may take reasonable measures to protect customer accounts, transactions, and our website from unauthorized access, fraud, and misuse.

22. Fraud Prevention and Security

HALDEN and its service providers may use reasonable fraud-prevention, payment-verification, and security measures in connection with transactions.

Where available and permitted by applicable law, these measures may consider information such as:

• Order and transaction information;
• Billing and shipping details;
• Payment authorization or verification results;
• Fraud or risk indicators;
• IP address and device-related information;
• Previous transaction activity;
• Customer communications; and
• Other information reasonably relevant to determining whether a transaction is authorized and legitimate.

We may request additional verification or temporarily hold an order while a legitimate security concern is reviewed.

Our handling of personal information for these purposes is further described in our Privacy Policy.

23. Payment Disputes and Chargebacks

We encourage customers to contact HALDEN at support@halden1980.com if there is a concern regarding an order, delivery, cancellation, return, refund, or payment so that we have an opportunity to investigate and resolve the matter.

If a transaction becomes subject to a payment inquiry, dispute, chargeback, fraud claim, or similar proceeding, HALDEN may investigate the transaction and respond through the applicable payment provider or financial institution.

Where available and permitted by applicable law, information relevant to the dispute may include:

• Order and transaction records;
• Products and amounts purchased;
• Billing and shipping information;
• Order confirmations;
• Payment authorization or verification information;
• Fraud-prevention information;
• Shipping and tracking records;
• Delivery confirmation;
• Customer communications;
• Cancellation requests;
• Return and refund requests;
• Return tracking and inspection records;
• Refund records;
• Policies and promotional conditions applicable at the time of purchase; and
• Other information reasonably relevant to establishing the history and outcome of the transaction.

Such information may be provided to Shopify, payment processors, card networks, issuing banks, acquiring banks, financial institutions, fraud-prevention providers, or other parties reasonably involved in resolving the dispute, in accordance with our Privacy Policy and applicable law.

A customer is not entitled to receive duplicate reimbursement for the same amount through both a direct refund and a payment dispute.

If funds relating to a transaction are already being held, reversed, or otherwise processed through an active payment dispute, any separate refund concerning the same amount may be handled in accordance with the applicable payment provider's procedures to avoid duplicate reimbursement.

Nothing in these Terms prevents or restricts a customer's lawful right to dispute a transaction with their payment provider.

24. Transaction and Order Records

HALDEN may maintain reasonable records relating to orders, payments, fulfillment, tracking, delivery, customer communications, cancellations, returns, refunds, fraud prevention, and dispute resolution.

These records may be used to:

• Administer and fulfill orders;
• Provide customer support;
• Investigate delivery or product claims;
• Prevent or investigate fraud;
• Process cancellations, returns, and refunds;
• Respond to payment disputes and chargebacks;
• Comply with accounting, tax, regulatory, and legal requirements; and
• Establish, exercise, or defend legal claims.

Personal information is handled in accordance with our Privacy Policy and applicable data protection law.

25. Privacy and Personal Information

We collect and process personal information in connection with our website, orders, payments, fulfillment, customer support, fraud prevention, returns, refunds, and other activities described in our Privacy Policy.

Please review our Privacy Policy for additional information about how personal information is collected, used, disclosed, retained, and protected.

Read our Privacy Policy

26. Intellectual Property

Content displayed on the HALDEN website, including trademarks, trade names, logos, photographs, graphics, product descriptions, text, website design, and other materials, may be protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected HALDEN materials without appropriate authorization except where permitted by applicable law.

Purchasing a HALDEN product does not transfer ownership of intellectual property associated with HALDEN, our website, or our brand.

27. Reviews, Feedback, and Customer Content

If you voluntarily submit a product review, photograph, feedback, testimonial, suggestion, or other content to HALDEN, you confirm that you have the right to submit that content.

You must not knowingly submit content that is unlawful, fraudulent, defamatory, infringing, malicious, or misleading.

Where you separately authorize HALDEN to publish or use customer content, that content may be used in accordance with the permission provided and applicable law.

Nothing in this section transfers ownership of your personal content to HALDEN merely because you communicate with customer support.

28. Third-Party Services and Links

Our website may contain or interact with services operated by independent third parties, including payment providers, shipping providers, social platforms, and other external services.

Independent third-party services may have their own terms, privacy policies, and practices.

HALDEN is not responsible for unrelated content or activities on independently operated third-party websites.

Nothing in this section excludes responsibility that HALDEN is legally required to assume in connection with a customer's purchase.

29. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

Temporary interruptions may occur because of maintenance, technical issues, security incidents, service-provider outages, or circumstances outside our reasonable control.

We may update website functionality or perform maintenance when necessary.

If a technical issue materially affects a purchase, please contact our support team.

30. Prohibited Conduct

You may not use our website or services to:

• Commit or facilitate fraud;
• Place orders using payment information you are not authorized to use;
• Provide deliberately false order, identity, billing, or delivery information;
• Attempt to manipulate or abuse promotional offers;
• Interfere with our website or security systems;
• Harvest or misuse information from our website;
• Distribute malicious code;
• Violate applicable law; or
• Infringe the rights of HALDEN or another party.

Where reasonably necessary and permitted by law, we may restrict access to our services or decline transactions associated with fraudulent or abusive activity.

31. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not remove or restrict mandatory consumer rights relating to defective or nonconforming products, misleading information, delayed delivery, failure to deliver, or other matters protected by applicable law.

To the maximum extent permitted by applicable law, HALDEN will not be responsible for losses caused solely by circumstances outside our reasonable control where those losses are not attributable to a breach of our legal or contractual obligations.

HALDEN is not responsible for independent fees or charges imposed solely by banks, payment providers, customs authorities, or other third parties where HALDEN neither collected nor caused those charges, except where applicable law provides otherwise.

Customers retain all rights and remedies available under mandatory consumer protection law.

32. Consumer Rights

Consumer protection laws differ between countries and regions.

Depending on your location, you may have additional statutory rights concerning cancellation, withdrawal, delivery, defective or nonconforming goods, repair, replacement, price reduction, refunds, warranties, or other remedies.

Nothing in these Terms excludes, restricts, or limits a right or remedy that cannot legally be excluded, restricted, or limited.

If a provision of these Terms conflicts with a mandatory legal requirement applicable to a particular transaction, that mandatory requirement will take precedence.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, products, services, business operations, policies, technology, or legal requirements.

Updated Terms will be published on this page with a revised "Last updated" date.

Changes generally apply prospectively.

Updates to these Terms will not retroactively change the terms applicable to an already accepted purchase unless permitted or required by applicable law.

34. Applicable Law and Dispute Resolution

These Terms and purchases made through HALDEN are subject to applicable law, including mandatory consumer protection rules that apply to the transaction.

Consumer rights and available dispute-resolution procedures may vary depending on the customer's country or region.

If a dispute arises, we encourage customers to contact us at support@halden1980.com so that we have an opportunity to investigate and attempt to resolve the matter directly.

This does not restrict a customer's right to contact a payment provider, consumer protection authority, court, regulator, or other dispute-resolution body where such a right exists under applicable law.

35. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

Where possible, the remaining provisions will continue to apply.

36. No Waiver

If HALDEN does not immediately exercise or enforce a right available under these Terms or applicable law, this does not necessarily constitute a waiver of that right.

Nothing in this section permits HALDEN to waive or restrict mandatory consumer rights.

37. Entire Agreement

These Terms, together with the policies and promotional conditions applicable to a transaction, constitute the terms governing the customer's use of our website and purchase from HALDEN, subject to applicable law.

If a specific promotional condition was clearly disclosed before purchase and applies to a particular transaction, that condition will apply to the relevant promotion together with these Terms.

38. Contact Information

If you have questions about these Terms, your order, or a HALDEN product, please contact:

HALDEN
Website: halden1980.com
Email: support@halden1980.com

Customer support response time:
Up to 3 business days.

Thank you for choosing HALDEN.