Help Center

HALDEN Customer Care

A little help,
every step of the way.

From choosing your watch to following its journey home, find clear answers and the next step you need.

Choosing a watch should feel personal. So should getting help. Email support@halden1980.com and tell us what you need. Our team aims to reply within 3 business days.

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The Final Chapter

What is The Final Chapter?

The Final Chapter is HALDEN's farewell collection. As brothers Viktor and Arthur Halden prepare to retire, the remaining watches are finding new owners. It is a chance to carry a little of their story into your own.

Are you still accepting and shipping orders?

Yes. Our online store remains open, and orders continue to be processed and shipped. If you need help with an order, our customer care team is available through the contact details below.

Why are the watches on sale?

As Viktor and Arthur Halden prepare to close this chapter, the remaining collection is offered at closing-sale prices. The current price and savings for each watch are shown on its product page.

Orders & delivery

How long will my order take to arrive?

Orders are normally prepared and dispatched within 1–5 business days after payment confirmation. Delivery then takes an estimated 5–25 business days after dispatch, depending on the destination. These are separate periods, and customs or carrier delays can affect the estimate. See our Shipping Policy for full details.

Is shipping free?

Our current offer includes free worldwide shipping to supported destinations. Check your delivery address and final shipping total at checkout before paying. Import duties or taxes charged by your country are separate from shipping.

How can I track my order?

When your order is dispatched, look for your shipping email and tracking details. You can also use our Track Your Order page. If you cannot find your email, check your spam folder or contact us with your order number.

Can I change my address or cancel an order?

Email support@halden1980.com as soon as possible with your order number and the change you need. We will try to help before dispatch, but a change or cancellation is only confirmed when our team confirms it. Once dispatched, an order generally cannot be stopped in transit.

My tracking has stopped updating. What should I do?

Updates can pause while your parcel travels between carriers or passes through customs. If it is beyond the estimated delivery period, or you are concerned, send us your order and tracking numbers so we can investigate.

Tracking says delivered, but I cannot find my parcel.

Check the delivery location shown by the carrier and ask anyone who may have accepted the parcel for you. If it is still missing, contact us with your order and tracking numbers. We will review the delivery information and help investigate.

Will I need to pay import duties or taxes?

Your destination may charge import duties, taxes or carrier fees. These charges are separate from a free-shipping offer. Review the amounts collected at checkout and the delivery conditions for your country.

Returns & refunds

Can I return my watch if it is not right for me?

Yes. You can request an eligible return within 30 days of delivery. Email support@halden1980.com with your order number before sending anything back. The watch should be in its original condition, apart from reasonable inspection or trying it on. Full conditions are in our Returns & Refunds Policy.

How do I start a return?

Email support@halden1980.com within 30 days of delivery with your order number, the email used at checkout and the reason for your request. We will provide the instructions and correct return address. Please wait for those instructions before sending anything back.

Who pays for return shipping?

For a change-of-mind return, return shipping is normally paid by the customer. If the item arrived damaged, defective or incorrect, contact us first so we can assess the issue and explain the appropriate solution and any return arrangements. See the Returns & Refunds Policy for full conditions.

When will my refund arrive?

After an eligible return is received and assessed, we aim to process the refund within 10 business days. Approved refunds normally go to the original payment method. Your bank or payment provider may take additional time to show the funds.

What if my watch arrives damaged or incorrect?

We are sorry something went wrong. Email support@halden1980.com with your order number, a description of the issue and clear photos or a short video where possible. Keep the packaging while we review the issue and explain the next steps.

Can I return a watch bought in the closing sale?

Yes. Final Chapter purchases remain subject to our Returns & Refunds Policy. Refunds reflect the amount paid. Returning part of a multi-watch order may affect the discount on the watches you keep; contact us for guidance about the complimentary gift as well.

Your watch & warranty

Does my watch come with a warranty?

HALDEN watches come with a 2-year movement warranty from delivery. It covers the movement under the conditions described in our Warranty page. Review that page for coverage, exclusions and how to make a claim.

How do I make a warranty claim?

Email support@halden1980.com with your order number, a description of the problem and photos or a short video where possible. Wait for our instructions before returning the watch or arranging a repair. Full details are on our Warranty page.

Which movement does this watch use?

Check the specifications for the model you are viewing. Movement types and features can vary between watches. If a detail is unclear, send customer care the model name before ordering and we will help you check it.

How do I choose the right size?

Start with the measurements on the product page and compare them with a watch you already enjoy wearing. Case size, thickness and strap dimensions all affect how a watch feels on your wrist. Need a second opinion? Send us the model name and your wrist measurement.

How should I care for my watch?

Use a soft, dry cloth and keep your watch away from perfume, harsh chemicals, strong magnets and excessive heat. Keep leather straps dry. Follow the care instructions and specifications for your model.

Can I wear my watch in water?

Do not assume your watch is waterproof. Check the water-resistance information for your specific model. If no rating or guidance is listed, keep it away from water and ask our team before exposing it to moisture.

Gifts, offers & payments

How do I receive the complimentary bracelet?

Add a qualifying watch to your cart and a complimentary HALDEN bracelet is added automatically, one per order. It is our small way of saying thank you. The bracelet is a gift with your watch purchase and is not available as a free standalone order.

How does Buy More, Save More work?

Choose 2 eligible watches for an extra 20% off, 3 for 25% off, or 4 or more for 30% off. You can mix models and colours from the Final Chapter collection. The extra discount is applied automatically at checkout, with no code needed. The complimentary bracelet does not count as a watch toward the offer.

Which payment methods can I use?

The available payment methods for your country and currency are displayed at checkout. Review those options and the final order total before confirming your purchase.

Contact us

How can I speak to someone?

Write to support@halden1980.com. Include your order number if you have already purchased, or the model name if you need help choosing. Our team aims to reply within 3 business days.

Shipping Policy · Returns & Refunds Policy · Warranty